Customer Service and Technical Support
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BEFORE CONTACTING CUSTOMER SUPPORT
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1. Check out our Knowledge Base at http://kb.aspwebhosting.com.au
as it contains many answers and code samples for common issues.
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2. If you have to contact the Technical Support, please have your domain name and
Client ID ready for faster resolution.
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3. Please express your problem in specific details and inform us on the way to replicate
the errors.
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CONTACTING CUSTOMER SUPPORT
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Currently we offer customer support via LiveChat and Ticketing-based System only.
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Because specific customer account information is identifiable and helps speed up
resolution, we give higher priority to support tickets generated from the Ticketing
System within the control panel
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NOTE: Customers can communicate with ASPWebHosting.com.au even if their email
is down or not accessible by using the Control Panel Ticketing System.
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IS ASPWEBHOSTING.COM.AU IN YOUR EMAIL WHITELIST?
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If you believe that ASPWebHosting.com.au did not respond to an inquiry, please also
check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM
filters will filter out legitimate email messages. Please add ASPWebHosting.com.au
to your email whitelist.
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MAILING ADDRESS
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GPO BOX 3310
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Sydney 2001 NSW
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AUSTRALIA
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Phone Contact Number
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(02) 8090 6595
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DNS INFORMATION
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ns1.ASPWebHosting.com.au - 70.87.171.178
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ns2.ASPWebHosting.com.au - 67.19.140.242
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